This Privacy Policy describes how www.professorsbrand.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels google ads, TikTok ads, Pinterest ads, twitter ads, fakebook ads, Instagram ads, Limetree ads. Phone data etc.
• Disclosure for a business purpose: shared with our processor website programmer and all marketing web data base.  Disclosure of Business for Collecting Personal Information:
  
  At Professors brand, we understand the importance of privacy and the protection of personal information. This disclosure outlines how we collect, use, and safeguard the personal information we obtain from our customers and visitors to our website.
  
  1. Types of Personal Information Collected:
  - We may collect various types of personal information, including but not limited to:
  - Name, address, and contact details (email address, phone number).
  - Payment information (credit card details, billing address).
  - Demographic information (age, gender, preferences).
  - User-generated content (reviews, comments, feedback).
  - Website usage information (IP address, browser type, operating system).
  
  2. Purposes of Collecting Personal Information:
  - We collect personal information for the following purposes:
  - Processing orders and providing requested products or services.
  - Communicating with customers regarding their inquiries, orders, or account-related matters.
  - Improving our products, services, and website functionality.
  - Customizing the user experience and providing relevant content and offers.
  - Conducting market research and analyzing customer preferences and trends.
  - Complying with legal obligations and preventing fraudulent activities.
  
  3. Consent and Disclosure:
  - By providing us with your personal information, you consent to its collection, use, and disclosure as outlined in this disclosure.
  - We may disclose personal information to third parties, including:
  - Service providers who assist us in conducting our business operations (e.g., payment processors, shipping companies).
  - Legal authorities or law enforcement agencies in response to valid legal requests or to prevent illegal activities.
  - Business partners or affiliates in connection with joint marketing initiatives or promotional offers (with your consent, where required).
  - We will not sell, rent, or lease your personal information to third parties unless we have obtained your explicit consent to do so.
  
  4. Security Measures:
  - We take reasonable and appropriate measures to protect personal information from unauthorized access, loss, misuse, or disclosure.
  - We employ industry-standard security technologies and procedures to safeguard the confidentiality and integrity of personal information.
  - However, please note that no data transmission over the internet or electronic storage method can be guaranteed as 100% secure.
  
  5. Retention of Personal Information:
  - We retain personal information for as long as necessary to fulfill the purposes outlined in this disclosure, unless a longer retention period is required or permitted by law.
  - When personal information is no longer needed, we will securely dispose of or anonymize it to prevent unauthorized access.
  
  6. Your Rights:
  - You have the right to access, correct, update, or delete your personal information in our records.
  - You may exercise these rights or request further information by contacting our customer support team (contact details provided below).
  
  7. Contact Information:
  - For any questions, concerns, or requests related to the collection and use of your personal information, please contact our customer support team at support@professorsbrand.com
  - Our customer support team is available 9:00 to 16:00 UK time on Monday to Friday to assist you.
  
  Please note that this disclosure is subject to change without prior notice. We recommend reviewing this disclosure periodically to stay updated on any modifications.
  
  

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, PayPal account, Shop Pay, Apple Pay, Google Pay, All Cryptocurrency. Clear Pay, email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor website programmer, PayPal and all payment types Inventory, Shipping company, All social media marketing that our company used. 

Customer support information

• Examples of Personal Information collected: Your name, address , e-mail address and phone number etc.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: Disclosure for Business Purpose of Customer Support Information:
  
  At Professors brand, we value the privacy of our customers and are committed to protecting their personal information. This disclosure explains how we handle and use customer support information provided to us for the purpose of assisting and resolving inquiries, issues, or concerns.
  
  1. Information Collected for Customer Support:
  - When you contact our customer support team, we may collect the following types of information:
  - Name, contact details (email address, phone number), and any additional information you provide during the communication.
  - Order details, including order numbers, product or service information, and relevant transaction information.
  - Any other information necessary to understand and address your inquiry or concern.
  
  2. Purpose of Collecting Customer Support Information:
  - We collect customer support information for the following purposes:
  - Responding to your inquiries, requests, or complaints.
  - Resolving technical issues or providing troubleshooting assistance.
  - Processing returns, exchanges, or refunds as per our policies.
  - Providing guidance, instructions, or information related to our products or services.
  - Improving our customer support services and the overall customer experience.
  
  3. Use and Disclosure of Customer Support Information:
  - We use customer support information solely for the purpose of addressing your inquiries or concerns and providing assistance.
  - In certain cases, we may need to disclose customer support information to third parties, including:
  - Service providers or vendors who assist us in managing and resolving customer support inquiries (e.g., software providers, shipping companies).
  - Business partners or affiliates involved in the resolution process or as part of a joint support effort (with your consent, where required).
  - Legal authorities or law enforcement agencies in response to valid legal requests or to prevent illegal activities.
  
  4. Data Security and Retention:
  - We implement appropriate security measures to protect customer support information from unauthorized access, loss, or disclosure.
  - Customer support information is retained for as long as necessary to fulfill the purpose for which it was collected, or as required by law.
  - Once the information is no longer needed, we securely dispose of or anonymize it to prevent unauthorized access.
  
  5. Your Rights:
  - You have the right to access, correct, update, or delete your customer support information held by us.
  - If you wish to exercise these rights or have any questions or concerns regarding your customer support information, please contact our customer support team using the contact details provided below.
  
  6. Contact Information:
  - For any questions, concerns, or requests related to the handling of your customer support information, please contact our customer support team at [email/phone number].
  - Our customer support team is available 09:00 to 16:00 UK time on Monday to Friday to assist you.
  
  Please note that this disclosure is subject to change without prior notice. We recommend reviewing this disclosure periodically to stay updated on any modifications.
  
  

Minors

The Site is not intended for individuals under the age of [INSERT AGE]. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• We use most of popular social media ads marketing such as google ads, Meta Platform ads, Facebook ads, Instagram ads, TikTok ads, Pinterest ads, twitter ads, WhatsApp ads, Youtube ads, Snapchat ads etc.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• We use most of popular social media ads marketing such as google ads, Meta Platform ads, Facebook ads, Instagram ads, TikTok ads, Pinterest ads, twitter ads, WhatsApp ads, Youtube ads, Snapchat ads etc.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Thaigazebo Ltd. Professors. Professorsbrand.com

• Your consent.
• The performance of the contract between you and the Site.
• Compliance with our legal obligations.
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. We prioritize transparency and fairness in our business practices, and any decisions that may impact our customers are made through careful human analysis and consideration. We believe in upholding ethical standards and ensuring that our customers have the opportunity for personalized and thoughtful interactions.

Our processor professors uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary deny list of IP addresses associated with repeated failed transactions. This deny list persists for a small number of hours.
• Temporary deny list of credit cards associated with deny listed IP addresses. This deny list persists for a small number of days.

Selling Personal Information

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

Your rights for EU customers

Consumer rights and complaints (europa.eu)

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below 

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Professor’s GDPR Whitepaper: https://help.professorsbrand.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below 

Subject CCPA to e-mail support@professorsbrand.com

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

Reporting and Analytics

Name	Function
_tracking_consent	Tracking preferences.
_landing_page	Track landing pages
_orig_referrer	Track landing pages
_s	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email address] or by mail using the details provided below:

support@professorsbrand.com

50A High Street, England TN28 8AT, United Kingdom

Last updated: 24 May 2023

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here:

  https://ico.org.uk/make-a-complaint/]